Jimmy Kwok
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Activity overview
Latest activity by Jimmy Kwok-
Jimmy Kwok created an article,
Introducing surcharge administration fee
From the 1st of September, all courier surcharge will subject to a £1.25 plus VAT (£1.5 inc VAT) administration fee to cover our labour cost on cross-checking invoices and performing reconciliation.
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Jimmy Kwok created an article,
DHL Price Increase Jan, 2019
Starting from the 1st January 2019, there will be an increase of 4.9% across all DHL services offered by ParcelBright. This increase was introduced by DHL and you can find the official announcement...
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Jimmy Kwok created an article,
DX Price Increase Dec, 2018
I am sorry to announce that, with immediate effect, DX has applied a price increase across all services which will be reflected when you book your shipments through the ParcelBright platform. As pe...
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Jimmy Kwok created an article,
UKMail Price Increase October, 2018
Starting from the 1st October 2018, there will be an increase of 6.1% across all UKMail services offered by ParcelBright. This increase was introduced by UKMail which unfortunately we have no contr...
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Jimmy Kwok created an article,
DHL Price Increase January, 2018
Starting from the 1st January 2018, there will be an increase of 4.9% across all DHL services offered by ParcelBright. This increase was introduced by DHL and you can find the official announcement...
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Jimmy Kwok created an article,
What can I do if my customer still has not received my parcel?
First, please double confirm with the customer that if he has received the parcel or not because sometimes the driver may leave the parcel to their neighbor or in a secure location. Otherwise: Con...
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Jimmy Kwok created an article,
Should I keep a damaged item that I am going to claim for?
Yes. Please keep the damaged item and it will be needed for photo evidence to claim your parcel. In some cases, damage inspection may occur which means that the courier may come and collect the ite...
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Jimmy Kwok created an article,
How do I file a claim if my parcel is lost or damaged?
After you confirmed your parcel has been lost or damaged, please fill a claim form where you can find under "My Shipments" -> "Shipment Details" -> File claim. In the claim form, you have to provid...
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Jimmy Kwok created an article,
How much will I be compensated?
Different courier has difference policy in regard to compensation when your claim is successful, we will notify you with the total compensation that we have credited back to your account. And pleas...
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Jimmy Kwok created an article,
What is the time limit on submitting a claim?
As per our partner couriers insurance policy, there is a time limit on submitting a claim which a claim can be declined if submitted later than the below date. Missing ParcelPlease submit a claim ...