Jimmy Kwok
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Activity overview
Latest activity by Jimmy Kwok-
Jimmy Kwok created an article,
Planned myHermes service maintenance
There will be a service outage affecting myHermes booking systems between 15:00 and 18:00 on Saturday 13th October, due to essential maintenance work being carried out by myHermes integration team....
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Jimmy Kwok created an article,
2018 Christmas last shipping dates
For DHL Last Collections for Delivery on/before 24th Dec Domestic Express (UK domestic service) - 20/12/2018 Express Worldwide (International service) - 17/12/2018 Last Collections for Delivery on/...
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Jimmy Kwok created an article,
UKMail Price Increase October, 2018
Starting from the 1st October 2018, there will be an increase of 6.1% across all UKMail services offered by ParcelBright. This increase was introduced by UKMail which unfortunately we have no contr...
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Jimmy Kwok created an article,
DHL Price Increase 2018
Starting from the 1st January 2018, there will be an increase of 4.9% across all DHL services offered by ParcelBright. This increase was introduced by DHL and you can find the official announcement...
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Jimmy Kwok created an article,
What can I do if my customer still has not received my parcel?
First, please double confirm with the customer that if he has received the parcel or not because sometimes the driver may leave the parcel to their neighbor or in a secure location. Otherwise: Con...
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Jimmy Kwok created an article,
Should I keep a damaged item that I am going to claim for?
Yes. Please keep the damaged item and it will be needed for photo evidence to claim your parcel. In some cases, damage inspection may occur which means that the courier may come and collect the ite...
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Jimmy Kwok created an article,
How do I file a claim if my parcel is lost or damaged?
After you confirmed your parcel has been lost or damaged, please fill a claim form where you can find under "My Shipments" -> "Shipment Details" -> File claim. In the clai...
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Jimmy Kwok created an article,
How much will I be compensated?
Different courier has difference policy in regard to compensation when your claim is successful, we will notify you with the total compensation that we have credited back to your account. And pleas...
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Jimmy Kwok created an article,
What is the time limit on submitting a claim?
As per our partner couriers insurance policy, there is a time limit on submitting a claim which a claim can be declined if submitted later than the below date. Missing ParcelPlease submit a claim ...
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Jimmy Kwok created an article,
What are the different stages of a claim?
Every claim has to go through the stages below where you will be updated by email when its stage has changed, if you have a question about your current claims please do not hesitate to get in touch...