General
Claim
- ★ How do I file a claim if my parcel is lost or damaged?
- ★ How much will I be compensated?
- ★ What is the time limit on submitting a claim?
- ★ What are the different stages of a claim?
- What can I do if my customer still has not received my parcel?
- Should I keep a damaged item that I am going to claim for?
Returns
- ★ I need the damaged item returned for my company inspection.
- ★ How can my customers return a parcel?
- My customer no longer wants their flower vase; they were just gifted the same one...
- My customer returned a mobile they dropped and smashed, what should I do?
- A customer thinks I wrote the wrong shirt size in the product description. Do I have to offer a refund?
Tips and advice
- ★ Are ParcelBright's prices really the best on offer?
- ★ Items that will not be insured for loss or damage
- ★ Prohibited Items List
- ★ What are surcharges and when are they applied?
- Distance-selling businesses regulation
- Do I have to refund my customer, can I replace the item, or offer them store credit?
Collection
- ★ How to rebook a collection?
- Can I book a collection in advance?
- Do I need to print a different type of label if I am dropping my MyHermes parcel at a drop-off point?
- Should I choose a collection or drop off service?
- What time will my parcel be collected?
- Where is my nearest parcel drop off location?
Delivery
- ★ Do I get compensation if my parcel is being delayed?
- ★ How can I track my delivery?
- Can I arrange a time for delivery?
- Do I need to add a collection address to my account if I am using a drop-off service? Do I always need one?
- What areas are not included in the UK Mainland delivery?
- What happens if my item is not delivered?