General

Site Announcement

• ★ Introducing surcharge administration fee
• ★ DHL Price Increase Jan, 2019
• DX Price Increase Dec, 2018
• UKMail Price Increase October, 2018
• DHL Price Increase January, 2018

Claim

• ★ How do I file a claim if my parcel is lost or damaged?
• ★ How much will I be compensated?
• ★ What is the time limit on submitting a claim?
• ★ What are the different stages of a claim?
• What can I do if my customer still has not received my parcel?
• Should I keep a damaged item that I am going to claim for?

Returns

• ★ I need the damaged item returned for my company inspection.
• ★ How can my customers return a parcel?
• My customer no longer wants their flower vase; they were just gifted the same one...
• My customer returned a mobile they dropped and smashed, what should I do?
• A customer thinks I wrote the wrong shirt size in the product description. Do I have to offer a refund?

Tips and advice

• ★ Are ParcelBright's prices really the best on offer?
• ★ Items that will not be insured for loss or damage
• ★ Prohibited Items List
• Distance-selling businesses regulation
• Do I have to refund my customer, can I replace the item, or offer them store credit?

Collection

• ★ How to rebook a collection?
• Can I book a collection in advance?
• Should I choose a collection or drop off service?
• What time will my parcel be collected?
• Where is my nearest parcel drop off location?

Delivery

• ★ Do I get compensation if my parcel is being delayed?
• ★ How can I track my delivery?
• Can I arrange a time for delivery?
• What areas are not included in the UK Mainland delivery?
• What happens if my item is not delivered?

Packaging and Labelling

• ★ Weighing & measuring your shipments
• How to seal your package
• What size of box should I use?

Collect+

• How do I send my parcel with CollectPlus?
• How many CollectPlus collection points are there?
• What is CollectPlus?
• When are CollectPlus collection points open?
• Where is my nearest CollectPlus collection point?

Accounts

• ★ What payment method do you accept at the moment?
• Can I ask for a refund from my remaining balance?