What is the time limit on submitting a claim?

As per our partner couriers insurance policy, there is a time limit on submitting a claim which a claim can be declined if submitted later than the below date.

  • Missing Parcel
    Please submit a claim within 7 days of the estimated delivery date or once it has been marked as delivered whichever is earlier.

  • Damaged Parcel
    Please submit a claim within 2 days once the parcel is being delivered.

  • Providing evidence / Information
    During the claimprocess we may request for any further evidence or information, please reply to our email within 5 days otherwise we can only assume your claim has been resolved.
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