- Rarely does a guarantee cover human error such as dropping. If it is covered in your guarantee or warranty, compensate your customer always allowing the option of a full refund option as required by distance selling regulation.
- If the damage is not covered in your guarantee but might have been damaged in transit you can still investigate claiming that.
- Alternatively if you have reason to believe the event is suspicious then you can treat it as a dispute.
- Always check applicable coverage and guarantees that might recover your losses in the event of damage.
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