A customer thinks I wrote the wrong shirt size in the product description. Do I have to offer a refund?

You can prove you didn't get it wrong:

  1. Explain the situation to your customer. They are obliged to pay the return shipping cost as they are effectively deciding to return the item.

  2. You must allow a full refund if requested in 30 days since purchase, after this point you may deny a return request, unless you have provided a warranty see Guarantees/Warranties section. They are responsible to return it to you undamaged or lose their refund options.

  3. We recommend sending the customer the packaging you'd like them to use, along with any instructions you'd like them to follow see our packaging guidelines. This improves the chances of the returned item arriving safely to you.

You did get it wrong:

  1. The return shipping costs are up to you. As you are paying, all delivery damage is at your risk.

  2. We recommend sending the customer the packaging you'd like them to use, along with any instructions you'd like them to follow. This improves the chances of the returned item arriving safely to you. To prepare instructions for delicate items see our Packaging Guidelines.

  3. You must allow a full refund if requested in 30 days since purchase, after this point you may deny a return request, unless you have provided a warranty see Guarantees/Warranties section.

  4. We also recommend you arrange a courier collection from the customer's address, rather then requesting the customer to use a drop off service.

You can find out how to order a return parcel here.

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