What are surcharges and when are they applied?

Surcharges are extra fees applied by couriers when something about a delivery was not as expected, or falls outside or the normal service provided.

By sending with ParcelBright you accept that surcharges can be applied to your account after a parcel is sent.

Please note that ParcelBright do not make any money on surcharges.

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Each courier has their own policy regarding when surcharges are applied.

Below is a breakdown of how each courier applies surcharges:

DHL

  • Remote locations: DHL considers some islands and the Scottish Highlands to be remote locations. You will see a higher base price as these areas harder to reach
  • Oversized / Overweight: DHL will weigh and measure each parcel at their depot. If the actual weight is higher than the weight you entered on ParcelBright, there is an administrative fee, as well as an overweight surcharge. Parcels weighing more than 70kg, or longer than 120cm will incur a surcharge of £26.40
  • Redelivery: The first three delivery attempts are free, however any further attempts will incur a redelivery surcharge
  • Address correction: If you entered an address incorrectly there is an administrative surcharge of £10.80 for correcting it

UKMail

  • Remote locations: UKMail considers some islands and the Scottish Highlands to be remote locations. You will see a higher base price as these areas harder to reach
  • Oversized / Overweight: UKMail will weigh and measure each parcel at their depot. If the actual weight is higher than the weight you entered on ParcelBright, there is an administrative fee of £2.39, as well as an overweight surcharge of £0.30. Parcels that are over 180cm in any dimension will occur a surcharge of £15.59
  • Redelivery: The first delivery attempt is included, however, further attempts will incur a redelivery surcharge of £6.00
  • Returns: If your customer returns a parcel to you, there will be a £2.40 surcharge, on top of the price of returning the parcel to you
  • Address correction: If you entered an address incorrectly there is a surcharge for correcting it
  • Manual handling charges: For heavier weight consignments, if they require special equipment to move there is a surcharge for handling it. 25-50 kg: £1.99, 51-75 kg: £4.99, 75-100 kg: £5.89, 101-200 kg: £10.89 and 201 kg and above: £20.00

myHermes

  • Remote location: myHermes consider some islands and the Scottish Highlands to be remote locations. There is a £2 surcharge as these areas harder to reach
  • Oversized / Overweight: Hermes weigh and measure each parcel at their depot. If the actual weight is higher than the weight you entered on ParcelBright, there is a surcharge of £10.80
  • Redelivery: The first 3 attempts are free, however further attempts will incur a redelivery surcharge of £4.19
  • Address correction: If you entered an address incorrectly there is a surcharge of £4.19 to correct it

DPD

  • Remote Location: DPD considers some islands and the Scottish Highlands to be remote locations. You will see a higher base price as these areas are harder to reach
  • Oversized / Overweight: DPD will weigh and measure each parcel at their depot. If the actual weight is higher than the weight you entered on ParcelBright, it will occur a surcharge. Also, if the parcel is over their maximum weight of 31.5 kg or maximum length of 175 cm there will also occur a surcharge.
  • Address Correction: If you entered an address incorrectly it will occur a surcharge.

UPS

  • Remote location: UPS consider some islands and Scottish Highlands to be remote locations. You will see a higher base price as these areas are harder to reach.
  • Oversized / Overweight: UPS will weigh and measure each parcel at their depot. If the actual weight is higher than the weight you entered on ParcelBright, it will occur a surcharge. Also, if the parcel is over their maximum weight of 70 kg or maximum length of 270 cm, there will be a surcharge of £36.3. And if the item exceeds 419 cm for the longest 2 side combined, there will be another £36.3 pounds of large parcel surcharge.
  • Address Correction: If you entered an address incorrectly it will occur a surcharge of £6.12/
  • Domestic Residential Address: If the delivery address you entered is a residential address, there is a surcharge of £2.4. If it is an international parcel, there is a surcharge of £93.6
  • Handling For Unsuccessful International Shipment: If your international shipment failed delivery for 3 times, there will be a handling surcharge of £4.56 for redirection or return to sender.
  • Extend Area Collection / Delivery: If your collection or delivery is classified as extend area, there will be a surcharge of £0.38 for domestic shipment and £19.98 for international shipment.
  • Warehouse Storage: If your delivery address is unavailable and you have not provided instruction on whether to retry, redirect or return to you, there will be a warehouse storage surcharge of £3.6 per package per day.

See what areas are not considered standard mainland delivery here.

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